Product Services

Product Specialist

Sahibzada Ajit Singh Nagar, Punjab   |   Full Time

Job Description:

We are looking for a Product Specialist to join the Product Services team. Product

Specialist plays a pivotal role by contributing to successful customer

implementations by accurately and efficiently processing UI-based configuration

requests for several items including data entry of accreditation, assessment

planning, and field experience data. Also, the Product Specialist conducts quality

checks for data loads processed by the Engineering Services team and internally

configured items as assigned. This QA role ensures that customer data loaded into

the production environment is accurate and up to the mark on customer servers.

As a Product Specialist, you will be working and providing configuration services

for 8 products per the determined best practices and deadlines.

Primary Responsibilities:

•Build and customize a variety of product-specific deliverables on production and

testing servers including rubrics, hierarchies, templates, standards and assessment

planning data, etc.

•Apply the best practices for 8 WM Products to all manual configuration on

production and internal servers

•Conduct quality control checks for the completed data load requests. Also,

complete UI enabled data import requests per the strict guidelines

•Communicate effectively in written English with Internal Stakeholders at US

locations, Client Support & Data Load team members to follow up on assignments

using ticket tracking tools

• Proactively attend the training on new product and functionality

•Use in-depth knowledge of the software application to complete and conduct

quality control checks on special projects and Post Migration QA

•Demonstrate keen attention to detail, accuracy, and diligence in completing all

work as assigned

•Document, track, and escalate issues as required



Experience:

0 to 3 years of experience in Customer Support or backend process.

Freshers are also welcomed

Skill Required: Applicant should possess a graduation degree equivalent to B.C.A,

BA, BSc (IT), or BBA

● Basic knowledge of HTML

● Good verbal and written communication skills

● Proficient in MS Word (Formatting Document Layout, Formatting Font with

good knowledge of Styles)

● Strong attention to detail and accuracy

● Strong ability to multi-task according to set priorities

● Exhibit strong problem-solving and critical thinking skills

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